University Technology Services

University Technology Services (UTS) is responsible for the management and oversight of all technology in use at the university. UTS works collaboratively with all university departments in order to ensure that technology is used effectively and efficiently within the university community.

USF Network Account and E-mail

In order to use USF computers or access your student e-mail, you will need a USF network account (username and password). Network accounts for new students are automatically set up within two business days after registration. Once the account is created you may access any computers located on campus, access the wireless network from your personal laptop or access your e-mail account.

Your e-mail address will be your username followed by @cougars.sf.edu (ex: username@cougars.sf.edu). For your specific e-mail address, check the back of your USF OneCard.

If you have problems with your computer account and are unable to log in successfully, please contact the Help Desk or use the self-service password reset tool.

USF Help Desk

The purpose of the USF Help Desk is to serve the technology needs of the students, faculty and staff of the University of Saint Francis by offering friendly hands-on instruction and support. The Help Desk offers online knowledge base articles, forums, and self-service applications to assist with university technology.  Students may directly submit support tickets to the Help Desk via http://support.sf.edu.

My Cougar Connection

Using My Cougar Connection, students can complete many tasks from the convenience of a home or lab computer. The following list highlights some of the functions available to students via My Cougar Connection:

  • View and print copies of your schedule
  • Register for (add) or drop courses*
  • Search for courses meeting your criteria
  • Figure GPA and grade requirements for achieving or maintaining a GPA
  • View balances due in various accounts
  • Submit address changes via e-mail
  • View current course offerings
  • View final grades

*  All students must see their advisor prior to registering for classes each semester or when schedule changes are desired. Holds may prevent the ability to drop or add courses. Changes cannot be made to schedules via the Web once the semester has started, but schedule changes may be made at the Registrar’s Office during the drop/add period. There may be financial aid and/or billing implications due to schedule changes.

OneCard (USF Student ID)

The USF OneCard is a multi-functional card that serves as the official University of Saint Francis ID. All faculty, staff and students should carry their USF OneCard with them at all times while on campus. The USF OneCard is more than an ID card. It is also used:

  • To access services at Lee and Jim Vann Library
  • By residents to access meal plans
  • To gain authorized access to buildings on campus
  • To make copies/prints at student copiers/printers across campus
  • To access Bookstore Points

It can also be used in the same way as a debit card with a declining prepaid balance that enables participants to make cash-free purchases at all campus locations that accept the USF OneCard. The following terms may be helpful in understanding this process:

Aux Points (Auxiliary points) can be added to the USF OneCard to be used for retail purchases such as the Campus Shoppe, vending machines, copy services, printing, and for food and snack items in the university’s designated dining areas. Aux points are the same as dollars (20 aux points = $20).

Meal Plans for resident students are included in the cost of their room and board fees. They are deposited to the USF OneCard by Student Life according to the definition of the plan. OneCards must be swiped by the cashier in dining services for every meal. Non-residential students may purchase a meal plan in the Business Office or at www.sf.afford.com.

Bookstore Points are for use in the Campus Shoppe to purchase books, medical supplies, scrubs, polos, lab coats, and other educational supplies. These points are based upon a student’s Anticipated Financial Aid Disbursement (i.e. any financial aid that exceeds the student’s bill), and must be authorized and entered on a student’s USF OneCard by the Business Office. To receive Bookstore Points, students must complete the appropriate paperwork with the Business Office.